ICAR Certification gives customers peace of mind knowing that their vehicle will be repaired to manufacturer specifications using the latest tools and techniques. It ensures:

• Enhanced safety and repair quality
• Increased technician expertise
• Use of OEM-recommended procedures

While not legally required, ICAR Certification is considered a gold standard in the collision repair industry. Many insurance companies prefer or require repairs to be performed by ICAR-certified facilities or technicians.

Training is provided by ICAR and includes both online modules and hands-on training. Courses are continually updated to reflect the latest in vehicle technology and repair practices.

Gold Class® is the highest level of ICAR recognition for repair shops. It means the shop has met rigorous training standards across all key roles – Estimators, Refinish Technicians, Steel Structural Technicians, and Non-Structural Technicians.

ICAR-certified businesses often display the ICAR or Gold Class badge at their shop and on their website. You can also verify certification status directly at www.i-car.com.

To maintain ICAR Certification or Gold Class status, shops and technicians must complete ongoing training annually. This ensures they stay up to date on evolving vehicle designs and repair standards.

It can. Many insurers value ICAR-certified repairs because they reduce risk and improve outcomes. Choosing a certified shop may speed up claim approval and guarantee quality standards are met.

Only shops that commit to continuous education and meet the program’s stringent standards can earn and maintain ICAR certification. It’s a mark of dedication to excellence.

• Proper Tooling and Equipment: Mazda Collision Network facilities are required to have the right tools and equipment to repair your Mazda vehicle to its pre-accident condition.
• Business Operations: Each Network facility must adhere to our high standards for professionalism and business operations.
• Training: All Mazda Collision Network facilities have received I-CAR® Gold Class® designation—the collision repair industry’s highest achievement for training—and demonstrated their dedication to performing complete, safe and quality repairs.
• Customer Satisfaction: Our facilities are focused on exceeding your expectations. Mazda closely monitors the feedback you provide in your customer experience survey to ensure Network members are achieving our vehicle owner satisfaction requirements.
• Access to Mazda Repair Information: Mazda publishes detailed repair information that our Network facilities can access throughout the vehicle repair process.
• Pre- and Post-Scanning: Mazda Collision Network shops have the tools needed to uncover diagnostic trouble codes triggered during a collision and confirm that those codes are cleared following the repair.
• Repair Quality Assurance: Network members must use specific software tools to help ensure a quality repair and also stand behind their repair work by providing you with a limited lifetime warranty.

Warranty repairs must be performed by an authorized Mazda dealership. Mazda Collision Network facilities oversee collision and paint repairs. They do not perform service and maintenance inspections.

ADAS rely on multiple data inputs to ensure the vehicle is functioning as designed. These inputs—provided by radar, ultrasonic, LIDAR and camera sensors—work together to support a wide array of applications ranging from pedestrian avoidance to driver drowsiness detection. Several of the most common ADAS features found on Mazda vehicles are:

• Blind Spot Monitoring with Rear Cross Traffic Alert
• Lane-Keep Assist
• Lane Departure Warning
• Smart Brake Support
• Rearview Camera
• Mazda Radar Cruise Control

ADAS-equipped automobiles often require extra attention during the repair. This includes the need to recalibrate the sensors. Mazda Collision Network facilities are experienced in the proper, safe repair of vehicles with ADAS and they have the right tools to evaluate, repair and calibrate these critical electronic systems.

Yes! It is your choice where—and how—your vehicle is repaired. The facilities in our Network have demonstrated that they meet the highest collision repair standards and have the tools, equipment and training needed to return your automobile to the road.

A facility locator is available at www.mazdausa.com from within the Owners Service page

(www.mazdausa.com/owners/service).

Mazda recommends working with a member of the Mazda Collision Network to ensure safe and proper repairs for collision needs that can include, but are not limited to, Mazda dealerships with body shops.

Mazda’s roadside assistance is designed to tow you to the nearest authorized Mazda dealership from the location of the vehicle at the time of the incident.

Genuine Mazda Parts were designed, engineered and tested specifically for use on your Mazda automobile. They have also passed a thorough quality-control process, helping to ensure that your vehicle maintains optimal performance. It is important to confirm with both your Mazda Collision Network facility and your insurance provider that Genuine Mazda Parts will be used to repair your vehicle. Generally, parts are categorized as:

• Original Equipment Manufacturer (OEM): These parts were manufactured by Mazda for Mazda vehicles.
• Aftermarket: Aftermarket parts are any parts that are not developed by Mazda.
• Recycled: Recycled parts are salvaged from used vehicles.